Return, Exchange & Refund Policy

At HM ZARI, customer satisfaction is important to us. With over 40 years of manufacturing experience, we take great care to ensure that every piece meets our quality standards before it is dispatched.

Returns & Exchanges

We gladly assist customers in the rare event of a defective, damaged, or incorrect item. If you experience any issue with your order, please contact us within 7 days of receiving your package.

To maintain fairness and product quality standards, returns and exchanges are only accepted when the item meets our eligibility requirements.

Eligibility Requirements

To qualify for a return or exchange, the item must:

• Be unused, unworn, and in its original condition.
• Have all original tags, packaging, and accessories intact.
• Be accompanied by proof of purchase or order confirmation.
• Be reported within 7 days of delivery.
• Not show signs of alteration, washing, damage, or misuse after delivery.

Quality Review Process

Once your request is received, our team will carefully review the issue. If the claim is approved, HM ZARI may offer an exchange, replacement, repair, store credit, or refund, depending on the nature of the issue and product availability.

Handmade & Crafted Pieces

Many HM ZARI designs feature handcrafted embroidery and artisanal detailing. Slight variations in embroidery, embellishments, fabric texture, color tone, or measurements are a natural part of handmade craftsmanship and are not considered defects.

Order Cancellations

Orders may be cancelled within 24 hours of placement. After production, customization, stitching, or dispatch has begun, orders cannot be cancelled or modified.

Sale & Customized Orders

Items purchased during sales, promotional campaigns, clearance events, Ready-to-Ship sales, or customized orders are considered final sale and are not eligible for return or exchange unless a verified manufacturing defect is identified.

Shipping & Customs

Shipping charges are non-refundable. Any customs duties, import taxes, or local charges imposed by the destination country remain the responsibility of the customer.

Need Assistance?

Our team is always happy to help with any concerns regarding your order.

HM ZARI
Baghdad Town, Main G.T. Road, Kamoke, District Gujranwala, Pakistan

WhatsApp & Customer Support: +92 300 1100063

By placing an order with HM ZARI, you acknowledge and agree to the terms outlined in this policy.