Refund policy

At HM ZARI, customer satisfaction and product quality are our highest priorities. With over 40 years of manufacturing experience, every piece is carefully inspected before dispatch. Returns or exchanges are accepted only for verified defective, damaged, or incorrect items. Any issue must be reported within 7 days of delivery, and the item must be unused, unworn, unwashed, unaltered, and in its original condition with all tags, packaging, accessories, and valid proof of purchase.

All return, exchange, or refund requests are subject to a quality review by HM ZARI. If a claim is approved, we may, at our discretion, provide an exchange, replacement, repair, store credit, or refund, depending on the nature of the verified issue, product condition, and availability. Submitting a request does not guarantee approval, and items that do not meet the stated eligibility requirements may not qualify.

As HM ZARI specializes in handcrafted garments and artisanal detailing, natural variations in embroidery, embellishments, fabric texture, color tone, finishing, or measurements may occur. Such variations are an inherent characteristic of handmade craftsmanship and are not considered defects or grounds for return, exchange, or refund.

Orders may be cancelled within 24 hours of placement. Once production, customization, stitching, or dispatch has commenced, orders cannot be cancelled or modified. Sale, promotional, clearance, Ready-to-Ship, and customized orders are considered final sale and are not eligible for return or exchange, except in the case of a verified manufacturing defect approved by HM ZARI.

By placing an order with HM ZARI, you acknowledge that you have read, understood, and agreed to this Return, Exchange & Refund Policy. HM ZARI reserves the right to assess each claim individually and determine eligibility according to the conditions stated in this policy.